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Returns
We will accept a return within thirty (30) days of purchase, provided the item(s) are in the same condition as when they left our warehouse and are unused, unopened, and in their original packaging (this policy does not apply to any items designated non-returnable on our website). Please contact info@mylarpacks.com to arrange a return. You will be provided with a shipping address. You are responsible for all shipping and handling charges on returned items unless the error was ours. You bear the risk of loss or damage during shipment, so we recommend you use a trackable delivery service and consider insuring your shipment. Please take care to address the package precisely as instructed. When we receive an item back, it will be inspected, and you will receive an email to let you know that we have received it and notifying you of approval.
Incorrectly Shipped Items / Items Damaged in Transit
If we have incorrectly shipped an item, please email info@mylarpacks.com within forty-eight (48) hours of receiving your package. Please attach a photo of both the item and box it shipped in. If an item has been damaged in transit, please also attach a photo of the outer packaging with damage.
Lost Packages
Packages are deemed “lost” if not delivered after verified dispatch. Please contact us at info@mylarpacks.com no sooner than 15 business days from dispatch and no later than 15 business days after the last tracking update. Our Shipping Department will investigate all shipments that appear to be Lost within 5 business days of notification and we will issue a full refund once the package is verified as Lost. Refunds will not be issued in the following circumstances: - if an invalid/incorrect address was submitted at the time of purchase - if there is no adult available to sign for the package - if the carrier is unable to access the property (e.g. security gate) - if the delivery is refused at the delivery address In these situations, the package will be marked Return to Sender. If your tracking states Returned to Sender, please contact info@mylarpacks.com. As soon as the carrier receives the package at their sort facility, we will issue a refund, less shipping charge & adult signature fee.
Missing / Stolen Deliveries
If your tracking shows “Delivered” but you have not yet received your package, please contact info@mylarpacks.com no sooner than 3 days after the tracking update (to ensure that it was not either miss-delivered or marked delivered in error) and no later than 14 days after the reported delivery date. Our support team will assist you in resolving the issue and if the package is deemed missing or stolen, we will issue a full refund. Please note, we may require a copy of a police report.
Refunds
Refunds are processed within ten (10) business days of receiving the item(s). Your refund will be credited back to the same payment method used to make the original purchase on the
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